Why buy phone insurance?
Buying mobile phone insurance can mean you don’t end up paying for an existing contract and a new phone at the same time, in the event you lost your phone or it was stolen.
It can also cover the cost of manufacturer parts for repairs, so that you avoid using non-manufacturer-approved parts that could prevent you from being able to take out insurance in the future.
Third-party phone insurance policies can sometimes work out cheaper than the insurance cover quoted by the phone manufacturer or network provider.
Mobile Phone Insurance
Just £5.99 for the majority of customers*
What phone insurance covers
Phone insurance may offer financial cover for things like:
A lost phone: if you accidentally leave your phone somewhere and you can’t get it back, your phone insurance may cover you and provide you with a similar model to the one you lost.
A cracked screen: if your phone insurance includes accidental damage cover, it can cover the costs needed to repair or replace a cracked phone screen and other functional repair work.
Water damage: phone insurance can offer protection against accidental liquid damage if it’s been dropped in water or splashed.
Battery replacement: you might be able to claim for a replacement battery on your phone insurance’s accessory cover - but you’ll need to check with your provider before making a claim.
Theft cover: phone insurance can cover the cost of a new phone if your device is stolen. You might also be able to claim for any fraudulent activity costs incurred after your phone was stolen - up to a certain amount and within a set time period after you realized the phone had been stolen. E-Wallet or digital wallet protection may also cover up to a certain amount of unauthorized contact less payments made after your phone was stolen.
Overseas cover: your policy might include cover for all of the above for a set amount of time - should your phone get damaged, become lost or stolen when you’re abroad.
Digital download: you might also be able to get cover for any lost digital downloads like apps and movies that were on your phone if it’s lost or stolen – provided you can prove they were bought through a commercial store like iTunes or Google Play and not illegally downloaded.
What’s offered as part of a standard phone policy and what’s offered as full cover or opt-in coverage will differ depending on the policy provider – it’s best to read the policy documents carefully before taking out insurance with your chosen provider so you know what will be covered.
What phone insurance won’t cover
Most mobile phone insurance providers will have clauses written into their policy documents which say that they won’t offer cover for things like:
A phone that’s been stolen from your car if it was in clear view and hadn’t been properly concealed
If the phone was stolen from a building or premise where there were no signs of forced entry
Any intentional damage to the phone that was caused by you and not a third party
Non-manufacturer-approved accessory repairs and damage that was caused by not following manufacturer instructions
Manufacturer’s defects or recall of the device
Cosmetic damage like scratches that doesn’t affect the device’s performance or safety
A lost sim card
Any damage claims where the damaged phone isn’t handed in for repair
You should always read the policy wording and policy summary documents carefully before taking out cover with a phone insurance provider so you know what won’t be covered.
Tips to help make sure your phone gets insured
Before you take out phone insurance, your provider may want to check:
Whether your mobile phone was bought directly from a manufacturer, network provider, mobile phone retailer or certified online outlet and not second-hand from an online auction site
Whether your device is already damaged
How old the device is
Whether you have proof of purchase
If you give the insurance provider incorrect information when applying for a policy, it could mean it decides not to pay out if you make a claim in the future.