Who Are Travelsureplus
Travelinsureplus are experts in the provision of travel insurance and travel assistance. The Travelinsureplus team has over 80 years of travel, travel assistance and insurance industry experience. Our aim is to provide you with travel insurance cover, service and rates that are hard to beat.
Our travel insurance cover is provided by Union Reiseversicherung AG (URV). You can rest assured that should you have a problem on holiday, Worldwide travel assistance is just a phone call away. Our expertise, experience and recent investment in the latest technology mean we can now provide you with better travel insurance products and services. Travelinsureplus provides a simple, user friendly on-line facility to buy travel insurance.
Treating Customers Fairly
Travelinsureplus is committed to treating our customers fairly.
At Travelinsureplus we are committed to offering our customers high standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative Treating Customers Fairly.
We recognise that both Travelinsureplus and our customers have much to gain if we look after you. Your best interests are at the core of our business process and we would strive to treat you fairly in all aspects of our dealings with you.
Our commitment to you
provide you with clear information about the products and service we offer, including any fees or charges
ascertain your individual needs, preferences and circumstances before recommending products or services to you
only recommend products that have sufficient security
encourage you to ask if there’s something you don’t understand
give you access to a formal complaints procedure should you become unhappy with our services
How you can help us
To help us give you the most appropriate advice, we will ask you to:
tell us as much as possible about the products and services that you and your clients require, to enable us to properly assess your requirements
let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
tell us if you think there are ways we can improve our service Thank you for choosing Travelinsureplus.
Pre-existing Medical Conditions
To arrange cover extension for pre-existing medical conditions, phone the Protectif Screening Helpline quoting insure2travel on:
Medical Screening: 0203 829 3862
You may continue to purchase cover and phone the Screening Helpline when you have completed the transaction. However, your pre-existing medical conditions will not be covered until you speak to Medical Screening. There may be a charge to cover those pre-existing conditions.
No claim arising directly or indirectly from a pre-existing medical condition affecting you will be covered unless:
You have declared all pre-existing medical conditions to us;
and you have declared any changes in your health or prescribed medication;
and we have accepted the conditions for insurance.